Privacy support

Practice records and privacy controls

Learn which practice records ACT uses and where to manage export or deletion from your signed-in account.

Key points

What to know first

ACT stores the practice records needed to prepare interviews, reports and account support.

You can export or delete practice data from Privacy settings.

Privacy support should use plain account and practice labels, not raw technical identifiers.

What practice records may be stored

ACT stores records connected to your interview preparation and account use.

Role details and Position Description, Job Description or job ad text you supplied.
Interview responses, draft transcripts, reviewed transcripts and practice history.
AI-assisted coaching reports, readiness indicators and next-practice actions.
Account email, practice credit balance, billing references and email preferences.

Exporting practice data

Use Privacy settings to download a copy of your practice records. The export is intended to help you review the data connected to your account.

Deleting practice data

Use Privacy settings to request deletion of your practice data. Deletion removes practice records from your dashboard and starts removal of connected practice files.

Support requests

For privacy support, email enquiries@alleviaterecruitment.com.au. Include the account email you use for ACT and describe the request without sending Position Description text, transcripts or report content by email.

Next action

Next step

Choose the action that matches what you need now.

Need help from support?

Ask the support assistant first. If the answer does not solve it, create a ticket from the same support panel.

Support chats and tickets may be reviewed by Alleviate support staff to resolve issues and improve the help articles. Do not paste passwords, card details, raw interview answers, transcripts or Position Description text into support chat.

Alleviate Recruitment ABN: 30 695 805 782. ACN: 695 805 782.