Help and policies
Support for your ACT practice account.
Find preparation-only guidance, refund information, privacy controls and optional 1 on 1 coaching support.
Preparation only
ACT supports practice. It does not predict selection outcomes.
Exact questions
ACT creates realistic practice questions, not the real panel's questions.
Support contact
enquiries@alleviaterecruitment.com.au
Support topics
Choose the policy or help topic
Find detailed help for account support, refunds, privacy and optional coaching.
FAQs
How ACT works, what it can prepare, and what it cannot predict.
Open topic
Refunds
When refund requests may be considered and how to ask for help.
Open topic
Privacy
What practice records are stored and how to export or delete them.
Open topic
1 on 1 interview coaching
Optional coach-led support through Alleviate Recruitment.
Open topic
Knowledge base
Browse the ACT help articles.
Use the central knowledge base when you want step-by-step instructions, role setup help, interview guidance, report support, billing information or privacy controls.
Policy position
ACT is for preparation, not selection decisions.
Readiness scores, feedback and reports are coaching indicators. They do not guarantee interview success, shortlisting or selection.
Need help from support?
Ask the support assistant first. If the answer does not solve it, create a ticket from the same support panel.
Support chats and tickets may be reviewed by Alleviate support staff to resolve issues and improve the help articles. Do not paste passwords, card details, raw interview answers, transcripts or Position Description text into support chat.
Alleviate Recruitment ABN: 30 695 805 782. ACN: 695 805 782.