Support article
Human callback support
Request a callback when written support is not enough.
support
Steps and notes
Updated 2026-06-23.
Request a callback from the support ticket form when live help is needed.
Add the best phone number, issue category and deadline impact.
Do not expect an immediate call unless a team member is actively available.
The support team uses the ticket severity and availability to prioritise callbacks.
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Still stuck?
Ask the support assistant one question, then create a ticket if the answer does not solve the issue.