Knowledge base
ACT help articles and setup guide.
Find step-by-step help for using ACT, setting up a role, starting interview practice, reading reports, tracking progress, managing credits and getting support.
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Using ACT from sign-in to feedback report
Articles
39 help articles
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Use the full ACT setup guide.
The guide walks through account access, Position Description upload, pasted text, public URLs, interview start, feedback reports, progress panels and PDF report download.
Help articles
Getting started
2 articles.
Using ACT from sign-in to feedback report
Follow the full ACT guide from account access, role setup and interview practice to progress review and PDF report download.
Open articleGetting started with ACT
Set up a practice role, complete an interview and open your practice report.
Open articleHelp articles
Account
2 articles.
Help articles
Practice credits and billing
5 articles.
Choosing a practice pack
Understand the one, three and five interview packs before checkout.
Open articleGift practice credits
Send, resend or claim gifted practice credits.
Open articleInvoices and receipts
Find invoice email expectations and current non-GST receipt wording.
Open articlePractice credits and billing
See how credits are added, used and managed.
Open articleRefund requests
Understand when a refund may be considered.
Open articleHelp articles
Role setup
7 articles.
Fixing unreadable files
Recover when a file is scanned, locked, empty or too short.
Open articleGovernment and non-government role wording
Understand sector labels in interview practice and reports.
Open articlePasting Position Description text
Use pasted text when upload or URL reading cannot continue.
Open articleReviewing role details
Check role title, organisation and classification before the interview plan is prepared.
Open articleSetting up a practice role
Add the role description ACT uses to prepare interview practice.
Open articleUploading a Position Description
Upload a supported file and recover when it cannot be read.
Open articleUsing a public role URL
Let ACT read supported public job pages and linked role documents.
Open articleHelp articles
Interview practice
6 articles.
Answering and moving to the next question
Understand answer capture, short-answer prompts and the backup next control.
Open articleEnding an interview early
Prepare a partial report from completed answers only.
Open articleMicrophone and browser permission troubleshooting
Recover when the browser cannot access the microphone.
Open articlePreparing your interview plan
Choose question text, timing and question count before starting.
Open articleStarting the practice interview
Begin the panel-style practice session when you are ready.
Open articleUsing typed answers
Continue the interview when microphone recovery is needed.
Open articleHelp articles
Reports
5 articles.
Downloading your practice report
Download the PDF report from the report screen.
Open articlePracticing again after a report
Start another full practice interview from a report.
Open articleReading question feedback
Use strengths, gaps and suggestions to improve the next attempt.
Open articleReport preparation and stuck reports
Understand report preparation and what to do if it takes too long.
Open articleUnderstanding readiness scores
Read scores as coaching indicators, not recruitment outcomes.
Open articleHelp articles
Progress
1 article.
Help articles
Privacy
3 articles.
Analytics, cookies and essential storage
Understand the public privacy notice, optional analytics and essential account storage.
Open articlePrivacy export and delete controls
Export or delete practice data from Privacy settings.
Open articleSupport data and privacy
Understand what to include in support requests and what to leave out.
Open articleHelp articles
Corporate credits
1 article.
Help articles
Support
7 articles.
1 on 1 coaching support
Use optional human coaching when you want live preparation support.
Open articleAI-assisted coaching boundaries
Understand what ACT's coaching feedback can and cannot claim.
Open articleBrowser and device troubleshooting
Check common browser, cookie, device and network issues.
Open articleCreating a support ticket
Create a ticket after trying the assistant or when the issue is urgent or sensitive.
Open articleHuman callback support
Request a callback when written support is not enough.
Open articleKnown issues and workarounds
Try safe recovery steps before creating a ticket.
Open articleUsing the support assistant
Ask for product help, follow links and create a support ticket when self-service does not solve the issue.
Open articleNeed help while using ACT?
Sign in to use the support assistant, guided links and support tickets.