Support article

Known issues and workarounds

Try safe recovery steps before creating a ticket.

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Steps and notes

Updated 2026-06-23.

If upload does not work, paste the readable role text.

If microphone access does not work, check browser permission first, then use typed answers if the recovery path is needed.

If report preparation takes too long, refresh once and check the dashboard report history.

If payment credits are missing, create a ticket with the account email and payment time.

Still stuck?

Ask the support assistant one question, then create a ticket if the answer does not solve the issue.