Support article
Report preparation and stuck reports
Understand report preparation and what to do if it takes too long.
report
Steps and notes
Updated 2026-06-23.
After the final answer, ACT prepares the practice report from your saved answers.
The report includes readiness, score bands, strengths, gaps and next-practice suggestions.
If report preparation does not finish after a refresh, create a support ticket from the report or dashboard.
Do not paste answer transcripts or report content into the ticket. Describe the screen and what happened.
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Still stuck?
Ask the support assistant one question, then create a ticket if the answer does not solve the issue.