Support article
Support data and privacy
Understand what to include in support requests and what to leave out.
privacy
Steps and notes
Updated 2026-06-23.
Support tickets can include the screen, action, issue category, deadline impact and safe internal references.
Do not paste Position Description text, transcripts, report content, passwords, payment card details or private document links into support chat or tickets.
Support staff can use authorised internal tools when sensitive review is genuinely needed.
Support access is recorded for audit and should be limited to the issue being resolved.
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