Refund policy

Refund requests

Refunds are assessed against the service purchased, access issues and the preparation-only nature of ACT.

Key points

What to know first

Refunds may be considered for technical access issues, duplicate payment or services not delivered as purchased.

Refunds are generally not provided for change of mind, use after purchase or dissatisfaction with interview outcomes.

Interview outcomes cannot be guaranteed.

When a refund may be considered

Alleviate Recruitment may consider refund requests in limited circumstances.

You had a technical access issue that prevented use of the purchased service.
You were charged twice for the same purchase.
The service was not delivered as purchased.

When refunds are generally not provided

Refunds are generally not provided in these situations.

Change of mind after purchase.
Use of the service after purchase.
Dissatisfaction with a real interview outcome.

Preparation-only service

ACT supports interview preparation. It does not guarantee shortlisting, interview success, selection or a specific result from a real recruitment process.

Readiness scores and feedback are coaching indicators only.

Exceptional circumstances

Exceptional personal circumstances may be considered at Alleviate Recruitment's discretion.

Send refund requests to enquiries@alleviaterecruitment.com.au with the account email used for purchase and a short description of the issue.

Next action

Next step

Choose the action that matches what you need now.

Email refund request Read FAQs

Need help from support?

Ask the support assistant first. If the answer does not solve it, create a ticket from the same support panel.

Support chats and tickets may be reviewed by Alleviate support staff to resolve issues and improve the help articles. Do not paste passwords, card details, raw interview answers, transcripts or Position Description text into support chat.

Alleviate Recruitment ABN: 30 695 805 782. ACN: 695 805 782.