Support article

Browser and device troubleshooting

Check common browser, cookie, device and network issues.

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Steps and notes

Updated 2026-06-23.

Use a modern browser and keep cookies enabled for ACT sign-in.

Try a refresh if a page does not show the latest saved state.

Check microphone and download permissions before starting an interview or downloading a report.

If the same issue continues in another browser, create a support ticket with the screen and action.

Still stuck?

Ask the support assistant one question, then create a ticket if the answer does not solve the issue.